Terms of service

Welcome to Hazel Luxe. By accessing our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

General Information

Hazel Luxe is a premium skincare brand offering skincare products and related services through our online platforms.

By using this website, you confirm that:

  • you are at least 18 years of age or using the website under parental supervision,
  • the information provided by you is accurate and complete,
  • and you agree to comply with these Terms of Service.

Product Information

We strive to present our products, descriptions, and visuals as accurately as possible. However:

  • actual product packaging or colors may vary slightly due to screen settings or production updates,
  • skincare results may vary from person to person,
  • and product availability may change without prior notice.

Hazel Luxe reserves the right to modify, discontinue, or update products and pricing at any time.

Orders & Payments

All orders are subject to acceptance and availability.

Hazel Luxe reserves the right to:

  • refuse or cancel any order,
  • limit quantities purchased,
  • or cancel orders suspected of fraudulent or unauthorized activity.

Full payment must be completed before an order is processed and shipped.

Shipping & Delivery

Delivery timelines are estimated and may vary depending on location, logistics, or unforeseen circumstances.

Hazel Luxe is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.

Returns, Refunds & Replacements

Once an order has been shipped, it is not eligible for return, refund, or cancellation.

Replacements are only provided in cases where:

  • the product arrives damaged, or
  • an incorrect product is delivered.

Customers must contact Hazel Luxe within 24 hours of delivery and provide:

  • clear unboxing video proof,
  • and clear images of the issue.

Replacement requests are subject to verification and approval by the Hazel Luxe team.

Skincare Disclaimer

Hazel Luxe products are intended for cosmetic and skincare use only.

Individual skin responses and results may vary based on skin type, usage, lifestyle, and other personal factors.

We strongly recommend performing a patch test before full application.

Hazel Luxe does not guarantee identical results for every individual and does not make medical claims unless specifically stated.

Intellectual Property

All content on this website, including:

  • logos,
  • product visuals,
  • graphics,
  • text,
  • designs,
  • and branding elements

are the intellectual property of Hazel Luxe and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

Hazel Luxe shall not be held liable for:

  • indirect or incidental damages,
  • allergic reactions due to undisclosed sensitivities,
  • misuse of products,
  • or losses arising from improper handling or storage of products.

Customers are responsible for reviewing ingredient information and usage instructions before use.

Privacy

Customer information shared with Hazel Luxe is handled in accordance with our Privacy Policy.

Changes to Terms

Hazel Luxe reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised terms.

Contact Information

For any questions or support requests, customers may contact:

Hazel Luxe
Email: support@hazelluxe.com
WhatsApp: +91 88052 24026
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST