Refund policy

At Hazel Luxe, every product is carefully packed and inspected to ensure it reaches you in perfect condition. Due to the premium and personal nature of skincare products, we maintain a strict return and refund policy.

No Returns or Refunds After Shipping

Once an order has been shipped, it is not eligible for return, refund, or cancellation.

We request customers to review their order details carefully before placing an order.

Damaged or Incorrect Products

A replacement will only be provided in cases where:

  • the product arrives physically damaged, or
  • an incorrect product has been delivered.

To request a replacement, customers must:

  • contact Hazel Luxe within 24 hours of delivery,
  • share clear unboxing video proof,
  • and provide clear images showing the damage or issue.

Claims submitted without proper proof may not be eligible for replacement.

Replacement Eligibility

Replacement requests will only be approved after verification by the Hazel Luxe team.

Products will not be eligible for replacement in cases including:

  • minor packaging dents without product damage,
  • change of mind,
  • dislike of fragrance or texture,
  • allergic reactions or skin sensitivity,
  • improper usage or storage,
  • delayed claims beyond the specified timeframe.

Important Note

We strongly recommend performing a patch test before using any skincare product.

Individual skin types may react differently, and results can vary from person to person.

Contact Support

For any order-related concerns, customers may contact Hazel Luxe support through:

Support timings:
Monday – Saturday | 10:00 AM – 7:00 PM IST