Shipping policy

At Hazel Luxe, we are committed to delivering your order safely, securely, and efficiently. Every order is carefully packed and inspected before dispatch to ensure a premium experience.

Please read our shipping policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During launches, festive periods, sales, or high-order-volume periods, processing times may be slightly extended.

Hazel Luxe reserves the right to refuse or cancel any order suspected of fraudulent, unauthorized, or suspicious activity.

Shipping Coverage

Hazel Luxe currently ships across India.

Shipping availability may vary for certain remote or restricted pin codes depending on courier serviceability.

Estimated Delivery Timelines

Estimated delivery timelines after dispatch:

Region	Estimated Delivery Time
Metro Cities	2–5 business days
Tier 2 & Tier 3 Cities	4–7 business days
Remote Locations	5–10 business days

Delivery timelines are estimates only and may vary due to:

weather conditions,
operational delays,
courier partner issues,
public holidays,
regional restrictions,
or other unforeseen circumstances.

Hazel Luxe is not liable for delays caused by third-party logistics partners or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Hazel Luxe may offer promotional free shipping offers from time to time at its sole discretion.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp, depending on the contact information provided during checkout.

Customers are responsible for providing accurate:

shipping address,
phone number,
and email information.

Hazel Luxe shall not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Delivery Attempts & Failed Deliveries

Courier partners may attempt delivery multiple times depending on their policies.

If:

the customer is unavailable,
refuses delivery,
provides incorrect shipping details,
or fails to respond to courier communication,

the order may be marked as undelivered or returned.

In such cases:

re-shipping charges may apply,
and refunds will not be issued for shipping, handling, or operational costs.

Hazel Luxe reserves the right to deny repeated failed-delivery orders.

Unboxing Requirement for Claims

To ensure fair resolution of transit-related issues, customers must record a clear and uninterrupted unboxing video while opening the package.

The video must:

begin before the package is opened,
clearly show the sealed package,
and visibly capture the issue or damage.

Claims related to:

damaged products,
missing items,
leakage,
incorrect products,
or tampered packaging

may not be accepted without valid unboxing proof.

Damaged, Incorrect, or Missing Products

Customers must report any issue within 24 hours of delivery by contacting Hazel Luxe support with:

order number,
clear images,
and complete unboxing video proof.

After verification:

eligible cases may receive a replacement product,
store assistance,
or another resolution at Hazel Luxe’s discretion.

Hazel Luxe reserves the right to reject claims that appear fraudulent, incomplete, manipulated, or inconsistent with provided evidence.

No Returns After Shipping

Due to the personal-use nature of skincare products:

orders cannot be returned once shipped,
and refunds are not available after dispatch.

Please review all order details carefully before completing your purchase.

Product Storage & Handling

Customers are advised to:

store products in a cool and dry place,
avoid direct sunlight,
and follow all usage instructions mentioned on the packaging.

Hazel Luxe shall not be responsible for product damage caused by improper storage, mishandling, or misuse after delivery.

Delayed or Lost Shipments

While Hazel Luxe works with trusted logistics partners, certain delays may occasionally occur.

If an order is marked as delivered but not received, customers must notify Hazel Luxe within 24 hours of the delivery update.

Hazel Luxe will coordinate with the courier partner for investigation; however:

final resolution will depend on courier verification,
and Hazel Luxe cannot guarantee replacement or compensation in cases where proof of successful delivery exists.